 |
||||
CUSTOMER SERVICE $8 Standard Shipping Enjoy our new $8 flat rate on all UPS Ground deliveries within the contiguous US. (Excludes Hawaii and Alaska.) You will receive your merchandise within 3-10 business days - this applies to messenger deliveries as well. Montgomery Boutique can't always guarantee availability of products. If you have ordered an item that is not available or that is delayed, we will notify you of the situation via email. Standard delivery orders will be shipped via United Parcel Service. You will receive an email with the UPS tracking number and expected date of delivery. We do not charge your credit card until your order is ready to be shipped and, of course, we do not bill you for items that are not available. Pay only one shipping charge for purchases made on Montgomery Boutique when they are shipped to the same address. Simply enter the order number of your first purchase in the instructions box on the order form of any subsequent purchases. We'll remove the extra shipping charges before your credit card is billed. Orders must be placed on the same day. The chart below shows our delivery rates within the United States (we do not ship to PO boxes). For delivery outside the United States, the following charges will be added to the US rates: Canada - an additional $15 per order; Mexico - an additional $35 per order; Outside North America - an additional $50 per order.
*An additional $15 will be added to deliveries to Puerto Rico, Hawaii and Alaska. Messenger Service (only available in Manhattan, NYC) is a flat $15 per order. Someone must be available at this address to accept your delivery Monday - Friday 9am - 6pm.Expedited delivery is available for in stock items. Please call 1-212-690-2166 or email us to request this option. This ensures that we will ship your order to you by the fastest method available.
We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item MUST be returned to Montgomery Boutique within 21 days of the shipping date in unworn and perfect condition (including hangers and original packaging). Please note that customized items are purchased with an "absolutely no return policy" and will not be accepted back. Ship prepaid and insured with the package securely wrapped. Returns which are received after 21 days are subject to a 50% restocking fee. Return shipping is at your own expense. Shipping and handling on returned merchandise is non-refundable. All returns should be shipped to: Montgomery Boutique Returns626 8th Ave. New York, NY New York, NY 10011 We will credit your credit card on receipt of the returned items at which time you will receive an email confirmation. When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items when they are ready to ship. VIP Shopping and Personal Shopping You thought it was just for the stars! But here at Montgomery Boutique, we want to make all our customers feel special. Call us up and our personal shopper will guide you through your shopping experience, step by step. Find that ultimate party dress or your perfect purse. Just tell us what you want and we'll show you the options. Get help choosing gifts! Don't know what to get your picky sister? Need something for your stylish yet eccentric uncle? You guessed it! Call us for a guided experience of Montgomery Boutique, Guyshop and Totshop. We can help you choose the ultimate baby present or find the hottest pair of jeans for Friday night! All you have to do is email us or pick up the phone and call 888-450-SHOP x305 during business hours. That's right, it's free! Create a Montgomery Boutique account and take advantage of member-only discounts and special promotions. We'll email you when we have sales, debut new designer lines and add new products. Trust us, you won't want to miss out! The Registry You see something you like, hmmm... on second thought, your birthday is coming up (or a gift-giving holiday is approaching). Add the item to your registry and have your mom or boyfriend buy it for you instead -- they never know what to get you anyway. Your registry is your own personal wish list that others can view and buy from. When an item is purchased, it is removed from your registry, so you won't have any duplicate gifts. How great is that? Please email us any time regarding public relations, marketing and advertising, or just to give us your very valuable feedback and ideas. Please call us during our business hours (Monday thru Friday 9:00am - 6:00pm EST) or email us if you have any questions about your order. We hope you are happy with our service! Montgomery Boutique, a property of Montgomery Boutique, Inc., is located in New York City at 154 West 14th Street, 9th Floor, New York, NY 10011, phone: 212-645-6240 or 888-450-SHOP.
Q: What is Montgomery Boutique's return policy? A: We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item MUST be returned to Montgomery Boutique within 21 days of the shipping date in unworn and perfect condition (including protective shields on bathing suit bottoms, hangers and original packaging). Please note that customized items are purchased with an "absolutely no return policy" and will not be accepted back. Ship prepaid and insured with the package securely wrapped. Returns which are received after 21 days are subject to a 50% restocking fee. Return shipping is at your own expense. Shipping and handling on returned merchandise is non-refundable.All returns should be shipped to: Montgomery Boutique Returns Q: What shipping method do you use? A: We ship all orders via UPS, so all orders must have a physical ship to address. We can not ship to PO Boxes. Q: Can I request rush delivery? A: Yes. We offer rush delivery on in stock items. Please call 1-888-450-SHOP or email us to request this option. This option ensures that we will ship your order to you by the fastest method available. Q: If I live in Manhattan and choose messenger delivery, will I receive my package faster than if I choose the standard shipping method? A: Messenger service to Manhattan does not ensure a faster delivery. You are still subject to the 3-10 business day delivery time. You may receive the order faster with standard shipping. You can email us and ask for an estimated delivery date if needed on messenger service orders. Q: How do I purchase a Montgomery Boutique Gift Certificate? A: Gift Certificates can be purchased at the links below:
A: You can choose to either have a gift certificate sent via email or post when you purchase the certificate. Shipping is complimentary. Always include the recipient's address and or email address and be sure to include your gift note to the recipient. Q: Does Montgomery Boutique have a catalog? A: Sorry, we do not produce a print catalog at this time. The Internet allows us to add items and update our availability EVERY DAY. Make sure you check the web site frequently! Q: Does the gift recipient need the return/exchange form to send the item back? A: Yes. All returns require a return/exchange form. If you do not have this form, please email customer service or call and we will be able to locate that for you and email it to you to fill out. To receive a GIFT receipt, please check the Gift Giving box in your shopping bag page when placing the order. All returns should be sent to: Montgomery Boutique Returns A: Unfortunately, you can only ship to one address per order. You must place multiple orders for multiple shipping addresses. Q: How can I be sure of the availability of an item before I purchase it? A: We update the inventory as quickly as possible, but to ensure availability, you can email us and check inventory levels on specific items and or backorder dates on those items. Q: Does Montgomery Boutique offer wrapping on gift items? A: Yes. This option is available at the bottom of your shopping bag page in our Gift Giving box. Please note which items you would like wrapped along with gift notes or requests in the box provided. Each gift wrapped box is $6. You can request each of your items wrapped separately or in one box; just specify so that we are able to accommodate your needs. Q: How do I purchase a Montgomery Boutique Gift Certificate? A: Gift Certificates can be purchased at the links below: A: You can choose to either have a gift certificate sent via email or post when you purchase the certificate. Shipping is complimentary. Always include the recipient's address and or email address and be sure to include your gift note to the recipient.
|
||||
Home | About | Collector's Corner | Casual wear | Accessories | Customer Service | Contact |